1. What we consider abuse
A-Finance LLC is committed to ensuring that the Vugrix ERP Platform is used in compliance with the laws of the Republic of Azerbaijan and ethical principles. We consider the following to be abuse:
- Spam, phishing, or unsolicited bulk email;
- Hosting or distributing malware, viruses or malicious code;
- Copyright, trademark or privacy infringement;
- Child sexual abuse material (CSAM) — top and absolute priority;
- Threats, harassment, discrimination or hate speech;
- Unauthorised access attempts, brute-force, DDoS;
- Identity fraud, financial fraud or other illegal activity;
- Processing of personal data in breach of the AZ Law on Personal Data.
2. Online report form
You can report an incident through the form below. All fields are kept confidential and used solely for the investigation of the incident.
support@vugrix.com with the subject "URGENT"; if necessary, contact the competent law-enforcement authorities of the Republic of Azerbaijan.
3. What happens after you report
- We acknowledge receipt of your report by email within 24 hours.
- Our security and compliance team investigates the case and may request additional information.
- For confirmed violations the content is removed, the account is suspended or terminated, and — where the conduct violates the law — the competent law-enforcement authorities are notified.
- The outcome of the investigation is communicated to the reporter to a reasonable extent and where legally possible.
- Reports are retained for 5 years (see § 9 of the Privacy Policy).
4. Response times
| Priority | Incident type | First response |
|---|---|---|
| Emergency | CSAM, active cyber-attack, threat to life | within 4 hours |
| High | Phishing, malware, personal-data leak | within 24 hours |
| Standard | Spam, copyright, account abuse | within 72 hours |
| Low | Other | within 5 business days |
5. Counter-notice and appeal
If you disagree with a decision to take down content or suspend an account, you may submit a written counter-notice to support@vugrix.com. The counter-notice must contain information rebutting the grounds for the decision and must be signed by the content owner.
6. Preventing abuse of this channel
Knowingly false or malicious reports are taken seriously: repeat misuse may result in suspension of the reporter's account and, where appropriate, legal remedies. Please file a report only when you have good-faith reasons and reasonable certainty.